Coffs Harbour
Tourist Accommodation Centre

Pacific Property Management

TERMS AND CONDITIONS FOR CASUAL/HOLIDAY LETTING

  • A 20% deposit + $40 booking fee is required within 7 days of booking your accommodation. The Balance of payment for your accommodation is due 14 days prior to arrival. Payment options are by Direct Deposit or Credit Card, a fee of 1.4% will apply to credit card transactions.            
  • . In the event of a booking for 4 weeks or more a 50% deposit is required before arrival. NB: AMEX or Diners are not accepted.                                                            
  • A credit card pre-authorisation or $400 cash is required as a security bond before your arrival. Executive accommodation may require a higher bond. When you provide us with your credit card details, you provide your consent for us to deduct from your credit card, the bond value and any additional fees or charges stipulated in this agreement: examples of this include but not limited to any breakages, damage or excess cleaning requirements, extra guests beyond those declared.                                                                                                                                                            
  • In the event of a cancelled booking, the deposit is not refundable unless we are able to rebook the premises for the entire period, in which case an administration fee of $50.00 will be charged. Cancellations within 2 weeks of arrival will forfeit the full payment. Booking amendments will incur a $50.00 administration fee.                                                                                                                                                                                                      
  • The premises are let to you only for the period stated on your booking confirmation.                                                                                                
  • Pacific Property Management nor the owner of the premises accepts responsibility for personal perceptions. We are careful not to misrepresent any rental property. NO REFUND is given if you are not satisfied with your accommodation.                                                                                         
  • The premises are available from 2.00 p.m. on the day of arrival until 10.00 a.m. on the day of departure. Please return all keys to our office at 101 Park Beach Road after vacating your accommodation (unless otherwise arranged with our office). Keys can be deposited through the slot provided to the left of the main entrance of our office for out of office hours.                                                                                                              
  • In the event of an early departure there is no refund, unless the premises are fully booked for the entire remaining period.                                    
  • Functions or Parties are strictly forbidden at the premises. Pacific Property Management reserves the right to terminate your accommodation immediately if this term is breached. No refund will be given in such an event.
  • Under instruction from our owners we are unable to accept bookings for school leavers.
  • The booking is made in good faith by the agent, but may be subject to change if notice is received from the owner amending the holiday rental agreement, prior to the commencement of the booking. The agent does not accept responsibility for actions taken by the owner of the premises outside of the agents control, including the sale of a property. Every reasonable endeavour will be made to offer alternative accommodation should this occur.                                                                                                                                                                              
  • Garbage bins are provided with all properties. Please ensure that all garbage is removed from your holiday property and placed in the appropriate bins provided. Please wash all dishes or place in the dishwasher and turn on prior to your departure.                                                 
  • Should the cleaning fee be more than the usual cost of cleaning the property as a result of your occupancy, you will be charged the additional costs over and above the normal cleaning fee. This will be deducted from the security bond or charged to your credit card. Extra cleaning charges will be incurred for the cleaning of dirty dishes, emptying the fridge, moving furniture from it's original location, removal of rubbish, excessively smeared glass (this will include mirrors, glass feature walls, balcony glass, glass doors and glass pool fencing), excessive dirty floors/carpets.                                                                                                                                                                                                              
  • If your accommodation has a BBQ provided it must be cleaned before your departure, failing to clean the BBQ will incur a fee of $35.00
     
  • The number of occupants must not exceed the number stated on the confirmation.          
     
  • Bed linen and towels are supplied: however we ask that you bring beach towels.                                                                                                                  
  • Your unit will be serviced prior to your arrival and after your departure. An additional service on your accommodation can be arranged for an extra charge. Please advise our office if required.                                                                                                                                                        
  • No pets are permitted on the premises (unless given prior authority).
     
  • Strictly No smoking within the premises
     
  • Soliciting from the premises is strictly prohibited
     
  • A $110.00 charge will apply where spare keys are required out of normal business hours (9.00am - 5.00pm, Mon - Fri).
     
  • It is the guests responsibility during your stay to ensure all care is taken to secure your personal items and your accommodation. No liability is accepted for injury, damage, loss or inconvenience caused by events beyond the agent or owners control .                                                           
  • No responsibility is taken for the occupant's personal property in the event of theft, flooding or fire. We recommend Travel Insurance.
     
  • No responsibility is taken for occupants personal property left on the premises. If requested we will endeavour to recover and return property to your home address at the guests expense.
  • Parking is only available in the allocated parking space for your accommodation. If you do not use the allocated parking you must then park on the street.                                                                                                                                                                                                                     
  • No person on the premises shall be guilty of conduct that is a nuisance to adjoining or neighbouring properties. In home units and like, Strata Title by-laws and regulations must be observed.                                                                                                                                                         
  • If complaints are received due to conduct that is a nuisance to adjoining or neighbouring properties, Pacific Property Management reserves the right to either issue a warning or require you to depart your accommodation immediately. No refund will be given in such an event.

Pacific Property Management participate in the Bad Book register. By accepting this booking you hereby agree that if you or any occupant covered by this booking, including any guests, breach our Terms and Conditions your Name, Phone Number and Email address along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Book register. Pacific Property Management reserves the right to cancel a booking where a guest may be registered on Bad Books.

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