Guest Information

A 50% deposit + $66.00 booking fee is required within 7 days of booking your accommodation, failure to do so will result in the cancellation of your booking. The balance of payment for your accommodation is due 14 days prior to arrival. 

Methods of payment include Direct Deposit and Credit Card Payment via SecurePay gateway with a 1.937% surcharge. 

When booking with The Edge Coffs Harbour Holiday Management, card details are transmitted through a secure server using Securepay.  Card data is not hosted by The Edge  Coffs Harbour Holiday Management. 

The premises are let to you for holiday purposes only, for the period stated on your booking.  
Under instruction from our owners, we are unable to accept bookings for school leavers,  bucks parties, hens nights, weddings or celebrations. 

Functions or Parties are strictly forbidden at all of the premises managed by The Edge Coffs Harbour Holiday Management. The Edge Coffs Harbour Holiday Management reserves the right to terminate your accommodation immediately if this term is breached. No refund will be given in such an event. 

Guest Cancellation: 
In the event of a cancelled booking, the deposit is not refundable unless we are able to rebook the premises for the entire period, in which case an administration fee of $66.00 will be charged. Cancellations within 2 weeks of arrival will forfeit the full payment. 

In the event of an early departure, there is no refund, unless the premises are fully booked for the entire remaining period.       

If the cancellation is related to Covid-19 and the Government have installed travel restrictions that effects the guests then a refund can be issued. 

Owner Cancellation: 
The booking is made in good faith by the agent but may be subject to change if notice is received from the owner amending the holiday rental agreement, prior to the commencement of the booking. The agent does not accept responsibility for actions taken by the owner of the premises outside of the agent’s control, including the sale of a property. Every reasonable endeavour will be made to offer alternative accommodation should this occur.   
The Edge Coffs Harbour Holiday Management nor the owner of the premises accepts responsibility for personal perceptions. We are careful not to misrepresent any rental property. NO REFUND is given if you are not satisfied with your accommodation.        

The bond will be in the form of a pre-authorisation of your credit card. 
When you provide us with your credit card details, you provide your consent for us to deduct from your credit card, the bond value and any additional fees or charges stipulated in this agreement: examples of this include but not limited to any breakages, damage or excess cleaning requirements, extra guests beyond those declared. 

Bonds required are $200.00 for units and $500.00 to $1000.00 for houses. 

The number of occupants must not exceed the number stated on the confirmation.   

Strictly No smoking within the premises or grounds of all properties managed by The Edge Coffs Harbour.. 

Soliciting from the premises is strictly prohibited. 

Should the cleaning fee be more than the usual cost of cleaning the property as a result of your occupancy, you will be charged the additional costs over and above the normal cleaning fee. 

Extra cleaning charges will be incurred for the cleaning of dirty dishes, emptying the fridge, moving furniture from its original location, removal of rubbish, excessively smeared glass (this will include mirrors, glass feature walls, balcony glass, glass doors and glass pool fencing), excessive dirty floors/carpets. 

Garbage Bins are provided with all properties. Please ensure that all garbage is removed from your holiday property and placed in the appropriate bins provided. Please wash all dishes or place in the dishwasher and turn on prior to your departure.   

If your accommodation has a BBQ provided it must be cleaned before your departure, failing to clean the BBQ will incur a fee of $60.00.                                                                        
Bed linen and bath towels are supplied: however, we ask that you bring beach towels. 

Your unit will be serviced prior to your arrival and after your departure. An additional service on your accommodation can be arranged for an extra charge. Please advise our office if required. 

Guests are provided with a complimentary starter pack of shampoo, soap, tea, coffee, sugar & toilet roll, please ensure to bring extra supplies with you. 

The keys for your accommodation are available from 2.00pm on the day of your arrival and must be returned by 10.00am on the day of departure. You are required to collect the keys from our office at 3/29-33 Orlando Street, Coffs Harbour. Our office hours are Monday to Friday 8.30am to 5.00pm and Saturday 8.30am to 12.00 noon. For arrivals after hours or weekends and public holidays, we have a key collection safe located at the front of our office. 

Please return all keys to our office at 3/29-33 Orlando Street after vacating your accommodation. Keys can be deposited into the keys safe located to the left of our office door. 

A minimum charge of $110.00 will apply where spare keys are required out of normal business hours (9.00am - 5.00pm, Mon - Fri). N.B. The Edge Coffs Harbour Holiday Management will endeavour to provide keys after hours whenever possible however is not obligated to do so.      

It is the guest’s responsibility during your stay to ensure all care is taken to secure your personal items and your accommodation. No liability is accepted for injury, damage, loss or inconvenience caused by events beyond the agent or owners’ control. No responsibility is taken for the occupant's personal property in the event of theft, flooding or fire. WE RECOMMEND TRAVEL INSURANCE even those guests that travel locally or interstate.

No responsibility is taken for the occupant’s personal property left on the premises. If requested, we will endeavour to recover and return the property to your home address at the guest’s expense plus an admin fee of $20.00. 

Parking is only available in the allocated parking space for your accommodation. If you do not use the allocated parking, you must then park on the street.       

No pets are permitted on the premises (unless given prior authority). Additional cleaning charges, as well as a professional flea treatment, will be charged to guests upon finding that pets have been staying on the premises. 

No person on the premises shall be guilty of conduct that is a nuisance to adjoining or neighbouring properties. In houses and units and like, Strata Title by-laws and regulations must be observed.  

If complaints are received due to conduct that is a nuisance to adjoining or neighbouring properties, The Edge Coffs Harbour Holiday Management reserves the right to either issue a warning or require you to depart your accommodation immediately. No refund will be given in such an event.  

Your card details will be saved securely and may be charged for: 

Additional fees outlined in the Terms and Condtions, such as damages, breakages, rubbish removal, or additional cleaning at a minimum cost of $35.00 per hour. BBQ cleaning charge $50.00. 

Any charges will be within the laws and regulations (including the Australian Consumer Law). 

Guests will be provided with valid tax receipt itemising all costs and an explanation of all losses or expenses charged. 

An additional security bond for each property booked is  required, $200.00 for units and $500.00 to $1000.00 for houses and executive properties. 

Credit Card details are held by Securepay. Card details will be automatically deleted 14 days after your stay. 


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